Return & Refund Policy

Thank you for shopping with Luna Sparkle. We hope you love your purchase. If you need to request a return, please review the policy below.

Return Window

Eligible items may be returned within 14 days of the delivery date.

To start a return, please visit our Contact Us page.

Returns sent without prior approval may not be accepted.

Return Eligibility

Returned items must meet all of the following conditions:

• Unworn, unused, unwashed, and unaltered

• Free from stains, makeup, deodorant, perfume, smoke, pet hair, or other signs of wear

• Original tags, labels, accessories, and packaging included

• Returned in the same condition in which they were received

• Accompanied by the order number or proof of purchase

Items that do not meet these requirements may be refused and returned to the customer.

Return Shipping

For returns due to sizing, preference, change of mind, or other customer-related reasons, the customer is responsible for return shipping costs.

Original shipping charges, expedited shipping charges, and return shipping costs are non-refundable.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. Luna Sparkle is not responsible for returned packages that are lost, delayed, or damaged in transit.

Final Sale Items

The following items are not eligible for return or exchange:

• Items marked Final Sale

• Clearance items

• Custom, altered, or personalized items

• Gift cards

• Earrings and other hygiene-sensitive items

• Items that have been worn, washed, altered, damaged, or returned without original tags

• Items returned outside the 14-day return window

Final Sale items will be clearly marked on the product page.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery.

Please include:

• Your order number

• A clear photo of the full item

• Close-up photos of the issue

• Photos of the packaging and shipping label, when relevant

If the issue is confirmed to be our responsibility, Luna Sparkle will provide an appropriate solution, which may include a replacement, refund, repair, or prepaid return label.

Minor loose threads, slight variations in handmade embellishments, small differences in color caused by screen settings, and minor craftsmanship variations that do not affect wearability are generally not considered defects.

Exchanges

Because many Luna Sparkle pieces are produced in limited quantities, we cannot guarantee exchanges.

Customers may return an eligible item and place a new order for the preferred size or style.

Items will not be reserved while a return is being processed.

Refunds

Once your return is received, it will be inspected.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

The following charges are non-refundable:

• Original shipping fees

• Expedited shipping fees

• Return shipping fees

• International shipping fees

• Customs duties, import taxes, and related charges

If a return is rejected because it does not meet the policy requirements, we will contact you by email.

Order Cancellations

Orders are processed as quickly as possible.

To request a cancellation, contact us immediately. We cannot guarantee that an order can be canceled once processing has begun.

Once an order has shipped, it must be handled according to this return policy.

Refused or Undeliverable Packages

If a package is returned because of:

• An incorrect or incomplete address

• Refusal of delivery

• Failure to collect the package

• Repeated unsuccessful delivery attempts

• Unpaid customs duties or import fees

Any refund may be reduced by original shipping charges, return shipping charges, customs fees, carrier fees, and other related costs.

International Returns

International customers are responsible for customs duties, import taxes, brokerage fees, and other government charges.

These fees are not included in the item price or shipping cost and are non-refundable.

International return shipping costs are the responsibility of the customer unless the item is confirmed to be damaged, defective, or incorrect.

Contact Us

If you have any questions or need help with a return, please visit our Contact Us page.