Luna Sparkle Return & Refund Policy

Thank you for shopping with Luna Sparkle. We hope you love your purchase.

If you need to request a return, please review the policy below carefully before sending any item back. By submitting a return request, you acknowledge that you have read and agreed to this Return & Refund Policy.

1. Return Window

Eligible items may be returned within 14 days of the delivery date.

To request a return, please visit our Contact Us page and provide your order information.

Returns sent without prior confirmation or approval from Luna Sparkle may not be accepted or processed.

All returns must be sent to the designated Luna Sparkle return address in the United States.

Please do not send items to any address that has not been confirmed by us.

2. Return Eligibility

Returned items must remain in their original condition and meet all of the following requirements:

• Unworn

• Unused

• Unwashed

• Unaltered or uncut

• Free from stains, makeup, sunscreen, deodorant, perfume, smoke, pet hair, odors, or other signs of wear

• Original tags and labels intact

• All original accessories, embellishments, protective materials, and packaging included

• Returned in substantially the same condition in which the item was received

• Accompanied by the order number or valid proof of purchase

If a returned item shows signs of wear, use, washing, alteration, damage, staining, odor, missing tags, missing accessories, or any other condition inconsistent with its original condition, Luna Sparkle reserves the right to refuse the return, deny the refund, or reduce the refund amount based on the condition of the item.

Items that do not meet the return requirements may be rejected. The customer may also be responsible for any related handling or return-to-customer shipping costs.

3. Handmade & Embellished Items

Some Luna Sparkle pieces feature handmade beadwork, sequins, embroidery, decorative details, hand stitching, or other handcrafted techniques.

Because of the handmade nature of these products, slight variations may occur, including but not limited to:

• Bead or sequin placement

• Embroidery or decorative details

• Pattern placement

• Color or texture

• Product measurements

• Finishing, stitching, or other craftsmanship details

These slight variations are part of the normal character of handmade products and are generally not considered defects or quality issues.

Minor loose threads, slight asymmetry in decorative details, small differences in hand-applied embellishments, and minor color variations caused by photography, lighting, display devices, or screen settings are generally not considered defects as long as they do not affect the normal wear or overall use of the item.

4. Return Shipping

For returns due to customer-related reasons, including but not limited to:

• Incorrect size

• Fit or appearance not meeting personal expectations

• Disliking the color or style

• Change of mind

• Ordering the wrong item

• Change in personal preference

• Any other non-defective reason

the customer is responsible for all return shipping costs.

All returns, whether the original order was delivered within or outside the United States, must be sent to the designated Luna Sparkle return address in the United States.

For customers located outside the United States, all international return shipping charges, duties, taxes, customs clearance fees, brokerage fees, and other related costs are the responsibility of the customer unless the item is confirmed by Luna Sparkle to be damaged, defective, or incorrect.

The following charges are generally non-refundable:

• Original shipping charges

• Expedited shipping charges

• Return shipping charges

• International shipping charges

• Customs duties

• Import taxes

• Customs clearance fees

• Brokerage fees

• Other carrier- or government-related charges

We strongly recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.

Luna Sparkle is not responsible for return packages that are lost, delayed, misdelivered, returned by the carrier, or damaged while in transit.

5. Final Sale Items

The following items are not eligible for return or exchange:

• Items marked Final Sale

• Clearance items

• Custom-made items

• Altered items

• Personalized items

• Gift cards

• Earrings and other hygiene-sensitive items

• Items that have been worn, washed, used, altered, or damaged

• Items returned without original tags, labels, accessories, or required packaging

• Items returned outside the 14-day return window

Final Sale items will be clearly identified on the product page whenever applicable.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive an item that is visibly damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

Please provide, whenever possible:

• Your order number

• A clear photo of the full item

• Close-up photos showing the issue

• Photos of the packaging

• A photo of the shipping label, when applicable

If the information or photos provided are insufficient, we may request additional documentation before completing our review.

If Luna Sparkle confirms that the issue is our responsibility, we will provide an appropriate resolution based on the circumstances, which may include:

• Replacement

• Refund

• Repair

• Store credit

• Prepaid return label

The appropriate resolution will be determined based on the nature of the issue, the condition of the item, and product availability.

7. Exchanges

Because some Luna Sparkle items are produced in limited quantities, we cannot guarantee direct exchanges.

If you need a different size, color, or style, you may return an eligible item in accordance with this policy and place a new order for the preferred item.

Items will not be reserved while a return is being reviewed or processed.

8. Refunds

Once your returned item is received, we will inspect it to confirm that it meets our return requirements.

If the return is approved, the refund will be issued to the original payment method.

Please allow Luna Sparkle up to 5–7 business days after receiving the return to inspect and process the refund.

After the refund is issued by Luna Sparkle, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Unless otherwise required by applicable law, the following charges are non-refundable:

• Original shipping charges

• Expedited shipping charges

• Return shipping charges

• International shipping charges

• Customs duties

• Import taxes

• Customs clearance fees

• Brokerage fees

• Other related charges

If the returned item does not meet the requirements of this policy, we will contact the customer by email.

9. Order Cancellations

Orders are processed as quickly as possible after they are placed.

If you would like to request a cancellation, please contact us through our Contact Us page as soon as possible.

Once an order has entered processing, packing, or shipping, we cannot guarantee that it can be canceled or modified.

Once an order has shipped, it can no longer be treated as a cancellation and must instead be handled in accordance with this Return & Refund Policy.

10. Refused, Unclaimed, or Undeliverable Packages

If a package is returned to Luna Sparkle due to:

• An incorrect shipping address

• An incomplete shipping address

• Refusal of delivery

• Failure to collect the package

• Repeated unsuccessful delivery attempts

• Unpaid customs duties, taxes, or import charges

• Failure to cooperate with customs clearance requirements

• Other customer-related delivery issues

any applicable refund may be reduced by costs actually incurred in connection with the order, including but not limited to:

• Original shipping charges

• Return shipping charges

• Additional carrier fees

• Customs duties

• Customs clearance fees

• Brokerage fees

• Other related charges

11. International Orders

Luna Sparkle does not provide local return addresses outside the United States.

All international orders that are eligible for return must be sent to the designated Luna Sparkle return address in the United States.

International customers are responsible for all international return shipping charges, customs duties, import taxes, customs clearance fees, brokerage fees, and other related costs unless the item is confirmed by Luna Sparkle to be damaged, defective, or incorrect.

Customers are responsible for properly completing any customs documentation required for the return and for ensuring that the return shipment complies with applicable local and U.S. shipping and customs requirements.

12. Contact Us

If you have any questions regarding your order, return eligibility, product condition, or the return process, please contact us through our Contact Us page before sending any item back.

We will review your request and, when applicable, provide return instructions and the designated U.S. return address.